1) Door step delivery shall be within Singapore from Monday to Friday excluding Public Holidays.
- Restricted / limited access areas, delivery will only be subjective to seller policy (Unsure please give us a call)
- Bulky items are to be collected at ground level if there is no direct lift access.
- Delivery into customer’s premise shall be at the sole request of the respective customer, and shall not be responsible for any damages within the premises.
2) Delivery will be made 3 Business days after order.
3) Buyer must take responsibility on checking the goods upon delivery
- Quantity of item
- Quality of the item
4) Call before delivery will be made before our driver set off.
- Upon reaching the place, 15mins waiting interval + 3 times phone call will be given to the buyer
- If no one will to receive the parcel within the waiting time + no pick up any calls, buyer has the option to do a self collection at our retail / pay for a re-delivery fee.
5) Any request for the items to be placed outside the door, fire riser etc will not be recommended (In any event if the parcel is stolen / lost, Hardware Specialist will not be liable for that)
FAQ – Delivery
Q1 : What if nobody at home/office to collect the parcel?
A1 : Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.
Q2 : There wont be anyone at home to collect the parcel during office hours (8am – 6pm).
A2 : For this special request of providing after office hour can be made with additional delivery fee (Unsure please give us a call)
Q3 : Items deliver wrongly by Hardware Specialist.
A3 : Re-delivery of the correct model of the item will be made (Cost will be bare by Hardware Specialist)
Q4 : Upon receiving the order from our driver, you realize you ordered the wrong model for the item.
A4 : Just accept the parcel first and drop by our retail to exchange for the correct model of the item (Refer to Exchange Policy If needed)
- Within 7 days
- Original condition
Hardware Specialist take great pride & Integrity in ensuring that our products are of great quality and condition.
You may exchange the items within 7 days (Upon receiving the item) in the following cases:
a) You have received a defective item
b) There is an error in the item you received based on your order placed
*** Please note that you must keep the product(s) in the state when you received.
We will provide a re-deliver and exchange the items at our cost.
Return / Exchange will not be accepted other than those stated above.
FAQ – Exchange
Q1 : Upon installation you realize you ordered the wrong size / model can i do a refund?
A2 : Item sold is Non-Refundable (For exchange policy, please refer)
Q2 : Do i need to register the product warranty?
A2 : Yes product warranty has to be register within 7 days upon receiving the item.
Q3 : What if i never register the product warranty and the item is damage?
A3 : Warranty will be subjective by the Brand Manufacturer. Therefore we highly recommend buyer to remember to register the product warranty.
Q4 : After using the product, you realize it not what you wanted. Can i return it?
A4 : We do not accept returns once the product has been opened and used.
Q5 : After using the product for few times, the item is damage. Can i exchange a brand new?
A5 : If users fault / mishandling of the product, Exchange cant be done. If it’s manufacture defect within warranty period, kindly bring back for repair.
Q6 : I bought the item brand new unopened, but i don’t need it anymore. Can i get a refund?
A6 : Items sold are Non Refundable.