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Delivery Policy

1) Door step delivery shall be within Singapore from Monday to Friday excluding Public Holidays.

  • Restricted / limited access areas, delivery will only be subjective to seller policy (Unsure please give us a call)
  • Bulky items are to be collected at ground level if there is no direct lift access.
  • Delivery into customer’s premise shall be at the sole request of the respective customer, and  shall not be responsible for any damages within the premises.

2) Delivery will be made 3 Business days after order.

3) Buyer must take responsibility on checking the goods upon delivery

  • Quantity of item
  • Quality of the item

4) Call before delivery will be made before our driver set off.

  • Upon reaching the place, 15mins waiting interval + 3 times phone call will be given to the buyer
  • If no one will to receive the parcel within the waiting time + no pick up any calls, buyer has the option to do a self collection at our retail / pay for a re-delivery fee.

5) Any request for the items to be placed outside the door, fire riser etc will not be recommended (In any event if the parcel is stolen / lost, Hardware Specialist will not be liable for that)

FAQ – Delivery

Q1 : What if nobody at home/office to collect the parcel?

A1 : Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.

Q2 : There wont be anyone at home to collect the parcel during office hours (8am – 6pm).

A2 : For this special request of providing after office hour can be made with additional delivery fee (Unsure please give us a call)

Q3 : Items deliver wrongly by Hardware Specialist.

A3 : Re-delivery of the correct model of the item will be made (Cost will be bare by Hardware Specialist)

Q4 : Upon receiving the order from our driver, you realize you ordered the wrong model for the item.

A4 : Just accept the parcel first and drop by our retail to exchange for the correct model of the item (Refer to Exchange Policy If needed)

  • Within 7 days
  • Original condition

Exchange Policy

Hardware Specialist take great pride & Integrity in ensuring that our products are of great quality and condition.

You may exchange the items within 7 days (Upon receiving the item) in the following cases:

a) You have received a defective item

b) There is an error in the item you received based on your order placed

*** Please note that you must keep the product(s) in the state when you received.

We will provide a re-deliver and exchange the items at our cost.

Return / Exchange will not be accepted other than those stated above.

FAQ – Exchange

Q1 : Upon installation you realize you ordered the wrong size / model can i do a refund?

A2 : Item sold is Non-Refundable (For exchange policy, please refer)

Q2 : Do i need to register the product warranty?

A2 : Yes product warranty has to be register within 7 days upon receiving the item.

Q3 : What if i never register the product warranty and the item is damage?

A3 : Warranty will be subjective by the Brand Manufacturer. Therefore we highly recommend buyer to remember to register the product warranty.

Q4 : After using the product, you realize it not what you wanted. Can i return it?

A4 : We do not accept returns once the product has been opened and used.

Q5 : After using the product for few times, the item is damage. Can i exchange a brand new?

A5 : If users fault / mishandling of the product, Exchange cant be done. If it’s manufacture defect within warranty period, kindly bring back for repair.

Q6 : I bought the item brand new unopened, but i don’t need it anymore. Can i get a refund?

A6 : Items sold are Non Refundable.

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