Delivery & collection
Delivery is within Singapore on weekdays, excluding public holidays. Please allow three business days after ordering. Confirm timing and charges with our team, especially for restricted-access locations.
What to include
Your items
Share the product name or SKU and the quantity required. Include a product link if you have one.
Your location
Share your postal code and any access restrictions. Contact us first for restricted locations such as Sentosa or Jurong Island. Bulky items require ground-level receipt when there is no direct lift access.
Receiving your order
Our driver calls before setting off. Arrange someone to receive and check the item quantity and condition. At the delivery address, the driver allows 15 minutes and makes up to three calls.
Collection & special arrangements
If nobody can receive the delivery, you can arrange collection from our retail premises or paid redelivery. After-hours delivery requests may carry an additional charge; please contact our team first.
Unattended delivery outside a door or in a fire-riser area is not recommended. If an incorrect item was sent by us, we arrange delivery of the correct item at our cost.
For new collection orders, contact us before travelling so our team can confirm the arrangements. Delivery, redelivery and special-access charges should be confirmed with our team.
Contact our team with your item list and delivery details.