Returns & warranty
Report a defective item or an order fulfilment error within seven days of receipt. Keep the product in its received condition and contact our team before returning it.
What to include
Order & item
Include your order reference, product name or SKU, and the quantity affected.
What happened
Describe the issue clearly. If you have photographs, mention them in your enquiry so our team can advise how to share them.
Next steps
For a defective item or an item supplied incorrectly, we arrange the exchange and redelivery at our cost. Contact our team before bringing or sending the item back.
Warranty & change-of-mind purchases
Register product warranties within seven days of receiving the goods where registration is required. Coverage and registration requirements are determined by the brand manufacturer. For a manufacturing defect within the warranty period, contact us to arrange repair. Damage caused by misuse or mishandling is not eligible for exchange.
Change-of-mind refunds are not offered under our existing store policy, including for unopened purchases. Opened or used items cannot be returned for change of mind. For a defect or an order fulfilment error, use the seven-day exchange process above.
Ordered the wrong model? Contact us within seven days and keep the item in its original condition so our team can advise on an exchange.
Contact our team with your order reference and product details.